How does it work and what’s covered by the warranty?
Super Sparrow bottles are designed to be used and enjoyed for a lifetime. However, if something does go wrong, Super Sparrow carries a limited lifetime warranty against manufacturer’s defects for the life of the product. Super Sparrow will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
We’re proud to be an eco-friendly company, and we’re conscious of our effect on the environment. Super Sparrow are all about reducing waste, so if only one part of your bottle is faulty, we will always aim to resolve this with the appropriate replacement part rather than replacing the whole bottle.
We will always aim to replace your bottle with one of the same size and colour however, if it is no longer available, we will do our best to match it to the original.
What’s not covered by the warranty?
- General wear and tear (i.e. scratches, dropped bottles, dents);
- Damage caused by incorrect cleaning or misuse (i.e. use of dishwasher, freezer);
- Disassembly, alterations, or modifications (i.e. engraving performed by third parties);
What you need to qualify for a warranty evaluation:
A proof of purchase is required in order to verify the purchase is from the authorized sellers and ensure the authenticity of the product. If a proof of purchase is not provided, we will not offer a replacement as we will be unable to validate the warranty.
Claiming under warranty
If you think your item is faulty, please do not go to the trouble of returning it. Get in touch with us here and we’ll be happy to look into it. Please describe what is wrong and attach a photo of your item.
Faulty products are eligible for refunds up to thirty days after purchase. After this period, we can only offer replacements under warranty.
Products that arrive damaged
If your order arrives damaged, please do not use it. Please contact us here right away with images of the bottle and we’ll happily to send you a new one.
Super Sparrow’s gift policy
We can only discuss warranty claims with the person who placed the order. If you received your bottle as a gift, please ask the purchaser to contact us and we’ll resolve it directly with them.
Products purchased from a third-party retailer
If you purchased your Super Sparrow bottle from a third-party retailer, please contact them in order to return or exchange your bottle. Super Sparrow’s retailers accept returns of products for manufacturing defects upon presentation of a valid receipt. The retailer will offer a refund or exchange for the defective product, or replacement parts where appropriate and available.